POLICIES/TERMS AND CONDITIONS
SHIPPING POLICY & CHARGES: All orders are shipped FOB our warehouse, (unless dropped shipped by one of our suppliers). Freight and insurance charges are the responsibility of the customer. Orders will be shipped by UPS ground unless otherwise specified. Federal Express and other common carrier services are available. Items too heavy to ship by UPS will be shipped by truck. COD and AOD (Acknowledgement of Delivery) will be at the customer’s expense. Truck shipments will be paid in advance unless on open account and will be shipped freight collect. Any special handling procedure requested will be at the customer’s expense.
WILL CALLS: Customers may pick up their orders between 1:00 – 3:00pm, Monday through Friday. To expedite handling, please inform your salesperson as to when you plan to arrive for pickup. Will Call orders require a minimum of FOUR HOURS for processing.
BACKORDERS: Unless otherwise instructed any item that is out of stock will be placed on backorder. Do not reorder this item, as it will be shipped upon arrival. If 30 days have transpired since the date of order, your salesperson will contact you to confirm if the product is still needed.
CHANGES TO YOUR ORDER: Because of the speed in which orders are processed, it is not possible to make changes to your order once it has been placed. Please place a new order.
RMA POLICY: RMA numbers are required prior to returning merchandise. Please call Customer Service to obtain an RMA number. The following information will be required: Invoice number, reason for return, part number and serial number (where applicable) The RMA number must be prominently displayed on the shipping label of all cartons containing returned items. Products must be shipped freight prepaid in original cartons and packing materials. All manuals, cables, cords, etc. that were originally shipped must be returned. Proof of purchase must be included with the return. Items without an RMA number, shipped freight collect, or COD will be refused. Products shipped back without proper packing will be subject to a service charge. Products returned for any reason other than defects will be subject to a 15% or more restocking fee. After 30 days, no product can be returned for credit.
CUSTOM ORDERS: Special ordered, non-catalog items and custom cables are non-cancelable and non-returnable. A 50% deposit may be required before special ordering or starting production of custom cables.
WARRANTY: Products manufactured by Addlogix Inc carry various warranties; please contact your account representative for specific product warranties. Products distributed by Addlogix Inc carry manufacturer’s original warranty.
LIMITATION OF LIABILITY: Addlogix Inc assumes no liability, for damage and/or injury resulting from use of equipment supplied by this company. In no event will Addlogix Inc. be liable for indirect or consequential damages whatsoever resulting from loss of use, data or profits arising out of, or in connection with the use or performance of products manufactured or distributed by Addlogix Inc.
DAMAGE CLAIMS: All shipments are carefully packed and inspected prior to shipment, and every effort is made to ensure their safe arrival at your destination. If damage should occur during transit, this damage must be reported to the carrier immediately to ensure that you receive proper compensation. Addlogix Inc. is not responsible for damage incurred in transit; however, your salesperson will assist you in every way possible. Claims for shortages must be made within two working days of receipt of goods.
ALL SALES ARE FINAL: Addlogix Inc. is not responsible for typographical errors or catalog misprints. Pricing and specifications are subject to change without notice. Orders shipped at pricing in effect at time of shipment. List prices are for reference only.
47 Peters Canyon Rd., Irvine, CA 92606